top of page
-
Why doesn't the store answer the phone?Our team spends most of the day outside to be visible and available for onsite customers. If you have a question or concern, please visit with the manager onsite. However, if you leave a voicemail, we will return your call at our earliest convenience.
-
Can you wash dually pick-up trucks in the express tunnel?Sorry, we cannot send a dually pick-up truck through the express tunnel. However, you can wash your dually truck in one of our self-serve bays located on the south side of the express tunnel.
-
Will the carwash get all the bugs off?It is easier to get bugs and bird droppings off the vehicle when you wash frequently. The longer the vehicle is exposed to the sun, the more difficult it is to remove bugs and bird droppings. The bug remover pretreatment we use at the beginning of each wash helps to break down and remove these items but may require more work to get them completely removed.
-
How do I sign up for the wash club / membership plan?You can start the process right at the pay station, or by visiting our homepage at www.FritzsCarWash.com
-
Can I just buy a single wash instead of purchasing a membership for a monthly plan?Yes! We have single washes available and current prices will be visible at our pay stations.
-
Why do I need to provide a credit card in order to sign up for the monthly plan?As with any subscription, a form of payment is needed to join. This payment method will be automatically billed monthly during the length of your membership, based on the date in which you join. It is your responsibility to ensure that this payment method is valid to eliminate any service disruption. If at anytime you need to update your payment method and need assistance, please contact the manager on duty.
-
Can my monthly membership be used for more than one vehicle?Unfortunately, no can do. Each vehicle needs its own membership because we use license plate recognition cameras to identify you at the pay stations. The license plate tied to your account will be valid for the make/model vehicle that was enrolled into the membership.
-
Can I pay with cash?Absolutely! We accept cash and all major credit cards.
-
Will my vehicle fit inside the express tunnel?The maximum vehicle height is 7ft 5 in. The maximum tire width is 12.5 inches. If you are unsure, please visit with the manager onsite prior to entering the tunnel.
-
If my antenna is loose, is it safe to enter the express tunnel?We are not responsible for loose or damaged antennas. If you are aware that your antenna is loose prior to washing, you should remove the antenna prior to entering the tunnel, for the safety of you, your vehicle, our equipment and also the vehicles behind you.
-
Why was the express tunnel closed during regular business hours?Unfortunately, sometimes things happen where we might need to close down early for mechanical issues or inclement weather. We also close on major holidays to enjoy time with family...We hope you understand.
-
Will the wash scratch my vehicle?No. Fritz’s uses a foam top brush and soft-cloth material for our wraps and curtains that will not scratch your vehicle.
-
Why does a Fritz’s employee check my truck bed every time I come through?We understand that this might seem silly, but we do this for good reason. We know people can get busy and accidentally forget that something was placed in the truck bed. We have to check each truck bed to ensure that there is nothing that could potentially damage our equipment, your vehicle or possibly even the vehicle behind you. We want all vehicles to exit our carwash cleaner than when they arrived.
-
Why am I being asked to clean the bed of my truck? Can they just turn off the dryers instead?All truck beds must be clean when going through the carwash tunnel to prevent damage to your vehicle and the vehicles behind you. Items like nails and rocks can get caught in the soft-cloth curtains and scratch your vehicle or the vehicles behind you. Any debris in truck beds can be blown out, or lifted from the truck bed and blown onto vehicles behind you which again, can cause damage. Turning the dryers off may seem like a simple solution, however it can be costly for us to power on and off the dryers in an effort to try to prevent damage. As a small town, local business, we are already doing everything we can to help keep our prices affordable for all our customers. We appreciate your understanding!
-
Do you have fleet accounts?We certainly do! Having a fleet account is a great way to keep all your business vehicles shining like new, with one easy monthly payment. Fleet accounts are only billed for services used and not a monthly base fee. Please contact the manager onsite with the following information to get started: Your business name, how many fleet cards you will need, primary contact information, billing address & phone number, and whether or not you would like private pin numbers assigned to each card to prevent unauthorized usage (this is not required, but available if needed).
-
How do I receive the gift cards purchased from the website?Once we receive your order, we will process the gift card purchase and it can either be mailed to you or you can pick it up from the manager onsite, for faster delivery.
-
How does the LPR (License plate recognition) system work?Cameras are installed to capture the image of your rear license plate to identify you at the pay station. Obviously, there are some things to keep in mind, to help make the process as efficient as possible: 1)frames and license plate covers: some frames can block part of the characters on your license plate and some covers are dark, which can make it difficult to view by the cameras. Removing these items, or switching to a frame/cover where your entire plate is clearly visible will help keep the lines moving at the pay station; 2) scratches or faded plates: if your license plate is damaged, has scratches or is faded, the camera may have difficulty recognizing your plates; 3) excessive mud, dirt or snow: NO excessive mud will be allowed inside the express tunnel because it slows down our entire process and limits our abilities to continue “express” service to other customers. To remedy this, we ask that you go through the self-serve bays to rinse off and remove excessive mud, dirt or snow prior to going through the pay stations for the express tunnel so that the LPR system can easily view your license plates, this will allow us to continue to service all of our customers quickly.
-
How safe is your carwash?Our wash process is very safe! We wash thousands of cars every month that come out clean and damage free. Our equipment is designed to ensure the safest wash for your vehicle and our chemicals are top of the line. The soft foam brush and soft cloth wraps are rinsed off after each vehicle passes through and are additionally deep cleaned at the end of each day. Although our wash is incredibly safe, we are not responsible for: - Windshield Wipers (front or back) - Antennas or Side Mirrors - Vehicle Badging or Emblems - Wheel Covers or Center Caps - Collisions Due to Braking or Driving in Tunnel - Moon-roofs, Sunroofs, Glass or Bug shields - Loose or Broken Parts - Loose Chrome - Luggage Racks - Glued Spoilers - Vehicle Molding - Existing Body Damage/Scratches - Any Non-Factory Installed Items - Damage caused by entering carwash without guidance or not following our instructions when loading onto conveyor
bottom of page